Frequently Asked Questions
Everything you need to know about caring for your family's skin.
Are Mustela products safe for newborns?
Yes, our products are formulated with natural ingredients and are clinically proven safe for use from birth, including babies out of NICU.
What is the shelf life of Mustela products?
Most of our products have a shelf life of 3 years from the date of manufacture. Once opened, we recommend using them within 6 to 12 months as indicated by the PAO (Period After Opening) symbol.
Do you offer free shipping on orders?
We offer free standard shipping on all orders over $50 within the contiguous United States.
What is your return policy?
If you are not completely satisfied with your purchase, you can return unopened products within 30 days of delivery for a full refund.
Are your products tested on animals?
Mustela does not test any of its products or ingredients on animals, and we strictly comply with international safety and ethical standards.
How can I track my order?
Once your order ships, you will receive an email notification with a tracking number and a link to monitor your package's progress.